Cancellation & Refund Policy
The following are the cancellation and refund terms for the FAST TRACK service. They form an integral part of the Terms & Conditions.
Last updated: 2026-06-01
Cancellation up to 3 business days before the service date
You may cancel your booking up to 3 business days before the service date (the flight date) and receive a full refund less a 5% clearing and handling fee. A cancellation request is treated as received when it actually reaches us during support hours.
Flight cancelled or changed by the airline
If the airline cancels or changes your flight, you may choose one of two options: a refund less the 5% clearing and handling fee, or a full-value credit toward a future booking. Eligibility is subject to your giving immediate notice and providing official proof from the airline of the cancellation or change.
Cancellation less than 3 business days before the service date
A cancellation made less than 3 business days before the service date may be subject to charges from local suppliers and is not necessarily refundable, in whole or in part, depending on supplier terms and the stage the booking has reached.
General — refunds
All refunds are subject to local supplier terms and to the processing times of the credit-card company or payment processor. Refunds are issued to the payment method used for the booking. Currency-conversion differences may arise from your bank/card issuer's exchange rate at the time of charge and of refund; such differences are beyond our control.